Water Equity
Water services affordability in the context of the COVID recession
- Learning opportunities and resources
- Shutoff Solution Cases
- Customer Assistance Program Improvement/Debt Forgiveness Cases
- Buffalo offers parking ticket, water bill amnesty; traffic fines based on income (shutoffs penalties forgiveness ends Dec 31st)
- South Bend case study: Wastewater Low-Income Customer Assistance Program
- San Francisco switched to self-reporting income to improve access to their emergency CAP
- Seattle also changed the flexibility of their emergency CAP – customers put less down and have an extended time period to pay
- LADWP redirected CARES funding to provide $500 grants to customers
- Greater Cincinnati Water Works Economic Hardship Water Debt Forgiveness Program
- Fundamental Rate Structure / Systems-level adjustment Cases